Privacy Policy

1. Who we are

Apex Property Certificates is a trading name of Apex Aims Grants Ltd (company no. 15181139), registered address: 1st Floor, Wellesley House, 98-102 Cranbrook Road, Ilford, England, IG1 4NH. When we refer to "we", "us" or "our" in this policy, we mean Apex Aims Grants Ltd trading as Apex Property Certificates.

2. Information we collect

When you use our website or request a service, we may collect:

• Your name, email address, phone number and postcode (provided via our contact form)
• Details of the service you are enquiring about
• Property address and access details when booking an assessment
• Technical data such as your IP address, browser type and pages visited

3. How we use your information

We use your personal data to:

• Respond to your enquiry and provide a quote
• Arrange and carry out the certification service you have booked
• Send you the certificate or report
• Contact you about your booking (appointment reminders, follow-ups)
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal basis for processing

We process your data on the basis of legitimate interest (responding to enquiries), contractual necessity (delivering a booked service) and legal obligation (record-keeping required by certification schemes and regulations).

5. Data sharing

We may share your information with:

• Certification bodies and national registers (e.g. EPC Register, Gas Safe Register, TrustMark) as required to lodge certificates
• Our email and hosting providers who process data on our behalf
• Law enforcement or regulators if required by law

6. Data retention

We keep your personal data for as long as necessary to fulfil the purposes outlined above, and for a minimum of 6 years to meet regulatory and insurance requirements. You can request deletion of your data at any time by contacting us.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies

Our website uses essential cookies required for the site to function. We do not use advertising or tracking cookies. If this changes, we will update this policy and provide a consent mechanism.

9. Contact us

If you have questions about this privacy policy or wish to exercise your rights, contact us at apexcertificateslondon@gmail.com or call 07956 923185.